FAQ: Returns and Exchanges

We have a 30-day return policy for any quality issue, which means you have 30 days after receiving your item to request a return with quality problems.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us in our contact form. Customer pay for shipping back. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHOWROOM ADDRESS:
The California Jewelry Mart
607 S Hill St #822, Los Angeles, CA 90014


OPENING HOURS:
Monday to Friday
10am to 5:00pm

TEL: (213) 627-0282